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VAT Exemption

By ticking the VAT Relief Exempt boxes you agree to the following:

You are a registered charity, are chronically sick or disabled or the products are being purchased on behalf of an individual who is chronically sick or disabled.
The products being supplied by Ugo Ltd are for personal or domestic use.
You claim that the supply of the product is eligible for relief from VAT under the VAT Act 1994.

The VAT Exemption Form has to be returned to us before we can refund any VAT payments made in error. If payments are made excluding VAT and we do not receive a valid VAT Exemption Form we have to charge VAT on all purchases, a new invoice will be issued.

During the checkout process you will asked if you can claim VAT relief, providing you complete this electronic VAT relief form correctly and it is received by us then VAT will not be added to your purchase. In the case of orders, where it is not possible to return the VAT Form electronically or the VAT Form is not returned for other reasons, we reserve the right to charge VAT on any such order.

If you need further clarification please feel free to contact the team by contacting us on 01803 872020 and a member of our customer services team will gladly be of assistance to you.

PLEASE NOTE: There are penalties for making a false declaration which could result in the purchaser paying the difference in VAT.

Please DO NOT claim VAT Relief in the checkout section of our website if:

  • The product is not Zero rated or you're not Vat exempt.
  • In the case of a mixed order we have to calculate the VAT for you and adjust the payment to the correct total, a new invoice and exemption form will be sent to you. Please remember to let us know if you want to claim a Vat refund, quoting your order number. The VAT Exemption form has to be returned to us before we can refund any VAT payments
  • You can NOT claim VAT relief if you're a member of another EU Member state and the product is shipped from the UK