What this Notice covers

Ugo Ltd trading as Wheelchair Company takes privacy very seriously and we are committed to protecting the privacy and security of your personal information.
This Privacy Notice describes how we collect and use personal information about you in accordance with the General Data Protection Regulation (GDPR) and data protection legislation.

Identity of the data controller

Ugo Ltd is a “data controller”.

This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Categories of personal data we process

We will collect, store, and use the following categories of personal information about you:
• Personal contact details such as name, title, addresses, telephone numbers, personal email.

Our lawful bases for processing your data

We will use your personal information in the following circumstances:

  • To administer and manage our relationship with you, including to set up and maintain your customer account facility;
    • To process orders from you for goods and services;
    • To deal with any enquiries written or verbally that we may receive from you;
    • To provide you with details of our services and any promotions
    • To process recovery of a debt in the case of non-payment from you;
    • To provide after sales service and ongoing maintenance of any equipment that we install or service on your behalf
    • To comply with any applicable laws and regulations.
    • Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.

Our purposes for processing your data

  • Determining the terms on which we work for you;
    • Administering the contract, we have entered with you;
    • Collecting payment of monies owed from you;

Who has access to your data

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Recipients of your data may include third-party service providers (such as our Business Software Provider & IT Maintenance Providers). other related business entities; a regulator or to otherwise comply with the law.

Where we do so, we will require third parties to respect the security of your data and to treat it in accordance with the law.

Below is a list (not exhaustive) of the main third parties we work with and a link to their privacy notice/website:

Myriad Digital Group – We use Myriad Digital Group who are a data processor on behalf of Ugo Ltd and manage our IT infrastructure, files & backups – for further information please refer to: https://www.mdgp.co.uk/privacynotice/

Sage Pay - We use Sage Pay who are a data processor on behalf of Ugo Ltd and are a payment solution provider - for further information please refer to: https://www.sagepay.co.uk/policies/privacy-policy

Worldpay - We use Worldpay who are a data processor on behalf of Ugo Ltd and are a payment solution provider - for further information please refer to: https://www.worldpay.com/uk/worldpay-privacy-notice

APC Overnight - We use APC Overnight who are a data processor on behalf of Ugo Ltd and are a courier company - for further information please refer to: https://apc-overnight.com/site-information/privacy-policy/

DPD - We use DPD who are a data processor on behalf of Ugo Ltd and are a courier company - for further information please refer to: http://www.dpd.co.uk/privacy_policy.jsp

Royal Mail - We use Royal Mail who are a data processor on behalf of Ugo Ltd and are a courier company - for further information please refer to: https://www.royalmail.com/privacy-notice/

Security of your data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How we decide how long to retain your data

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your rights

You have the right to:

  • Request access to, and a copy of, your personal information
    • Request correction of the personal information that we hold about you
    • Request erasure of your personal information
    • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

We have appointed the Director to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal information please put your questions in writing to the Director at the following address:

The Director
Ugo Ltd
28 Newton Road,
Newton Abbot
TQ12 5AA

If you believe Ugo Ltd has not complied with your rights, you can complain to the Information Commissioner (ICO).

Our Company Details:
Registered Address: Summit House, 170 Finchley Road, London, NW3 6BP
Company Registration No: 05083374
VAT No: 835 0186 39